How to Frequently Asked Questions

Frequently asked questions

How to Create and Check a Support Ticket
On the DocFlock support website, a support ticket can be created with or without a support account. If an account doesn't already exist in the ...
Tue, Nov 1, 2016 at 12:59 PM
How to Display Document Results in Ascending or Descending Order
Users are able to adjust their document results to display in ascending or descending order by clicking the up and down arrows within each column.  To c...
Tue, Nov 1, 2016 at 1:00 PM
How to Create or Search for Patients
The search page allows users to create and search patients within the customer/organizational unit’s patient database. To create a new pa...
Tue, Nov 1, 2016 at 1:01 PM
How to Schedule an Event on the Calendar
Events can be managed through Docflock’s Calendar feature. The core purpose of the calendar allows each user in the customer account to sched...
Wed, Nov 2, 2016 at 10:13 AM
How to Change the Status of an Event
DocFlock knows that things do not always go as planned no matter the amount of dandelion seeds blown on. To aid this, users are able to adjust the status...
Tue, Nov 1, 2016 at 1:04 PM
How to Delete an Event
Oh no, created something but need to delete it now? No problem! Events can be easily deleted.  To delete events: Go to the Calendar Page ...
Tue, Nov 1, 2016 at 1:09 PM
How to Filter Through the Events Listed on the Calendar
Too many events displayed on the calendar that it is overwhelming to look at? Good news, there is a solution -- filtering! To filter events by ti...
Tue, Nov 1, 2016 at 2:55 PM
How to Clear the Browser Cache
Sometimes when the system is recently updated, it is possible the browser has not updated the scripts. Follow the instructions below to update. ...
Mon, Oct 31, 2016 at 10:11 AM
How to Connect to Join.Me
There will be times where submitting a support ticket may not be enough to resolve the issue due to its complexity. In order to better serve our custom...
Wed, Nov 2, 2016 at 10:19 AM
How to Modify Users' Roles Within Customer Account
Each user account has different privileges depending on their role within the organizational unit. As an administrator or supervisor, you have the abilit...
Wed, Nov 2, 2016 at 9:47 AM