There will be times where submitting a support ticket may not be enough to resolve the issue due to its complexity. In order to better serve our customers and clients, we need to have a feel of what the customers are experiencing and the best way to do this is through Join.Me. Join.Me is an easy-to-use online tool that offers free screen sharing and online meetings that we use to for remote desktop access. Follow the instruction below to connect to Join.Me!

To connect to Join.Me: 

  •  Go to 


  • Click on the menu icon in the top right corner
  • Select the "Individuals" link


  • Scroll to the bottom and select the "Start Meeting" button


  • Open up the "" file once it is done downloading


  • Click on "Copy Link" from the Join.Me toolbar and send once ready to share screen