On the DocFlock support website, a support ticket can be created with or without a support account.

If an account doesn't already exist in the system:

  • Select the "New support ticket" link

    createsupportticket.png


  • Fill out the required description within the "Submit a ticket" window

    createsupportticket2.png

  • Select the "Submit" button
Once the ticket has been submitted, 2 emails will be sent: an acknowledge receipt and a direct link to create an account.

If an account already exists:
  • Log into the support portal

    createsupportticket3.png


  • Select the "New support ticket" link
  • Fill out the required description within the "Submit a ticket" window
  • Select the "Submit" button
Once submitted, an acknowledgment receipt will be sent to the email address.

Status of the ticket can be checked after logging into the support portal:

createsupportticket4.png