Users tab

Customer accounts are organizational units (think of a business or a hospital) and each account will have a set of users (think of employees) that will have specific privileges based on their role within the organization. From this tab, users are able to see a list of other users within the customer account.


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Contacts tab

An address book for interaction with others that are not in the same customer group. For instance, let say that Mark Sloan needed Frank Steveson -- a user from another customer account -- to review a document before submitting, then Mark would need to add Frank to his list of contacts.